Ala Moana Elite Collection Hotel - Honolulu

410B Atkinson Dr., Honolulu, United States, 96814  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Ala Moana Elite Collection Hotel - Honolulu

 Free Wi-Fi

Free Wi-Fi in rooms

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Spa and relaxation

Spa & wellness center

Solarium

Steam bath

 Food/Drinks

Restaurant

Bar/Lounge

Verified Reviews:

  • Ample parking - Rooms were very well done - Comfortable bed - Lovely bathroom
  • Good location for shopping - Pool is on the roof - Nice continental breakfast
  • Food is pretty good - Room service was ok - Room was clean - Beautiful lobby
  • Limited restaurants on-site - Not far from park and beach - Staff was very pleasant
  • Across the street from ala moana - Free internet - Room was immaculate - No room service

Overview

The four-star Elite Ala Moana Hotel is located in the heart of downtown Honolulu, close to the Ala Moana Beach Park and the Hawaii Convention Center.

This multi-storied property reflects modern style with island flavor.

The elegant 1,154 guest rooms and suites are completed with hair dryer and in-room safe.

There are four restaurants serving exquisite Chinese, Japanese and international cuisines.

The business center offers wireless internet access, professional catering service and state-of-the-art audio-visual equipment. Nine meeting rooms offering nearly 1,400sqm of flexible space can accommodate up to 750 delegates.

The recreational amenities includes sparkling swimming pool with spacious sun deck, fitness center with sauna and steam room, relaxing lounge and nightclub.

Number of rooms:   20.

Rooms

The hotel provides rooms for guests with disabilities.

Standard Rooms offer island inspired setting and complimentary high-speed internet access.

Executive Rooms include blackout drapes and custom designed furniture.

Suites are fitted with separate living area and small kitchenette.

Dining options

The Plantation Café serves delicious breakfast buffet in a casual setting from 6.30am till 10am.

The Rumours nightclub provides lively ambience, relaxing music and variety of beverages on Friday and Saturday from 5pm till 4am.

The Royal Garden offers tasty authentic Chinese cuisine in the elegant classic atmosphere.

Yuzu Restaurant provides healthy and stylish Japanese dishes and unique drinks at the full service bar with lounge seating.

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Facilities

General

  • Free Wi-Fi
  • Paid parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Lobby
  • Sundry/Convenience store
  • Vending machines
  • Souvenir shop
  • Drugstore/Pharmacy
  • Coffee shop
  • Currency exchange
  • ATM/Cash machine
  • Fireplace
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled
  • Carte blanche
  • Ice machine

Guest Parking

  • private parking is possible on site at USD 20 per day.

Sports & Fitness

  • Fitness center

Services

  • Paid valet parking
  • Room service
  • Bell staff/Porter
  • Limousine service
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Hearing impaired services
  • Shops/Commercial services
  • Tours/Ticket assistance
  • Wake up service

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Lobby bar
  • Cafe
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Video games

Leisure facilities

  • Outdoor swimming pool
  • Spa & wellness center
  • Steam bath
  • Solarium
  • Sun terrace

Room view

  • Sea view
  • Mountain view

Room facilities

  • Free Wi-Fi in rooms
  • Individual air conditioning
  • Individual heating
  • Paid in-room safe
  • Tea and coffee facilities
  • Soundproofed rooms
  • Sitting area
  • Balcony
  • Rollaway/Extra bed
  • Ironing facilities
  • In-room desk
  • Dining table

Bathroom

  • Shared bathroom
  • Bath/Shower
  • Hair dryer

Kitchen facilities

  • Microwave
  • Refrigerator

Bedroom

  • Premium bedding

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
  • Blackout curtains

Policies

Check-In

  • from  3 pm

Check-Out

  • until  12 pm

Pets

  • Pets are not allowed.

How to reach hotel

hotel Ala Moana Elite Collection Hotel - Honolulu Honolulu location
Show big map »

Hotel Address:

410B Atkinson Dr., Honolulu, United States, 96814

Get directions
City Center
  • Honolulu
    1.6 mi
Airports
  • Bus stop
    400 ft
Restaurants
  • Royal Garden Chinese Restaurant (cuisine: Chinese)
    200 ft
  • Plantation Cafe
    200 ft
Beaches
  • Ala Moana Beach Park
    2300 ft
  • Duke Kahanamoku Beach
    3100 ft
Hotel information
  • Check-In:
    from  3 pm
  • Check-Out:
    until  12 pm
  • Number of rooms:
    20

Rooms and availability

The hotel provides rooms for guests with disabilities.

Standard Rooms offer island inspired setting and complimentary high-speed internet access.

Executive Rooms include blackout drapes and custom designed furniture.

Suites are fitted with separate living area and small kitchenette.

Ala Moana Elite Collection Room Selected at CheckAla Moana Elite Collection Room Selected at CheckAla Moana Elite Collection Room Selected at CheckAla Moana Elite Collection Room Selected at Check
Room Selected at Check
Bed type: Double beds
Size: 345 sq. feet
Check Prices
  • Air conditioning
— Less information+ More information

Please note the room type and bed type will be allocated upon check-in. It might be a higher room category but is subject to availability upon arrival.

Room facilities
    Ala Moana Elite Collection Kona Tower City or Mountain View Hotel informationAla Moana Elite Collection Kona Tower City or Mountain View Hotel informationAla Moana Elite Collection Kona Tower City or Mountain View Hotel information
    Kona Tower City or Mountain View
    Bed type: King Size bed
    Size: 250 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Bedding type includes 1 queen bed. Bed selection based on availability at check-in. Free Wi-Fi, a flat-screen cable TV, a small fridge and coffee-making facilities are included in this room. Please note: This room is located on floors 5-13. Maximum occupancy is 2 (see Hotel Policies). Extra cribs are not available in Kona Tower.

    Room facilities
      Ala Moana Elite Collection Kona Tower Partial Ocean View Hotel informationAla Moana Elite Collection Kona Tower Partial Ocean View Hotel information
      Kona Tower Partial Ocean View
      Bed type: King Size bed
      Size: 250 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      Bedding type includes 1 queen bed. Bed selection based on availability at check-in. Free Wi-Fi, a flat-screen cable TV, a small fridge and coffee-making facilities are included in this room. Please note: This room is located on floors 5-13. Maximum occupancy is 2 (see Hotel Policies). Extra cribs are not available in Kona Tower.

      Room facilities
        Ala Moana Elite Collection Waikiki Tower City or Mountain View Hotel informationAla Moana Elite Collection Waikiki Tower City or Mountain View Hotel informationAla Moana Elite Collection Waikiki Tower City or Mountain View Hotel informationAla Moana Elite Collection Waikiki Tower City or Mountain View Hotel information
        Waikiki Tower City or Mountain View
        Bed type: Double beds
        Size: 335 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Bedding types include 2 double beds or 1 king bed and 1 sofa bed. Bed selection is based on availability at check-in. Free Wi-Fi, a flat-screen cable TV, a small fridge and coffee-making facilities are included in this room. Please note: This room is located on floors 6-35.

        Room facilities
          Ala Moana Elite Collection Waikiki Tower Partial Ocean View Hotel informationAla Moana Elite Collection Waikiki Tower Partial Ocean View Hotel informationAla Moana Elite Collection Waikiki Tower Partial Ocean View Hotel information
          Waikiki Tower Partial Ocean View
          Bed type: Double beds
          Size: 335 sq. feet
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          Bedding types include 2 double beds or 1 king bed and 1 sofa bed . Bed selection is based on availability at check-in. Free Wi-Fi, a flat-screen cable TV, a small fridge and coffee-making facilities are included in this room. Please note: This room is located on floors 6-24.

          Room facilities
            Ala Moana Elite Collection Waikiki Tower Ocean View Hotel informationAla Moana Elite Collection Waikiki Tower Ocean View Hotel informationAla Moana Elite Collection Waikiki Tower Ocean View Hotel information
            Waikiki Tower Ocean View
            Bed type: Double beds
            Size: 335 sq. feet
            Check Prices
            • Air conditioning
            • Shower
            — Less information+ More information

            Bedding types include 2 double beds or 1 king bed and 1 sofa bed . Bed selection based on availability at check-in. Free Wi-Fi, a flat-screen cable TV, a small fridge and coffee-making facilities are included in this room. Please note: This room is located on floors 6-35.

            Room facilities
              Ala Moana Elite Collection Room Selected at Check Hotel informationAla Moana Elite Collection Room Selected at Check Hotel informationAla Moana Elite Collection Room Selected at Check Hotel information
              Room Selected at Check
              Bed type: King Size bed
              Size: 240 sq. feet
              Check Prices
              • Air conditioning
              • Shower
              — Less information+ More information

              Please note the room type and bed type will be allocated upon check-in. It might be a higher room category but is subject to availability upon arrival.

              Room facilities
                Ala Moana Elite Collection Kona Lower Level Room Hotel informationAla Moana Elite Collection Kona Lower Level Room Hotel informationAla Moana Elite Collection Kona Lower Level Room Hotel information
                Kona Lower Level Room
                Bed type: King Size bed
                Size: 250 sq. feet
                Check Prices
                • Air conditioning
                • Shower
                — Less information+ More information

                This double room features a microwave and air conditioning

                Room facilities
                  Ala Moana Elite Collection One-Bedroom Mountain View Suite Hotel informationAla Moana Elite Collection One-Bedroom Mountain View Suite Hotel informationAla Moana Elite Collection One-Bedroom Mountain View Suite Hotel informationAla Moana Elite Collection One-Bedroom Mountain View Suite Hotel information
                  One-Bedroom Mountain View Suite
                  Bed type: King Size bed
                  Size: 560 sq. feet
                  Check Prices
                  • Air conditioning
                  • Shower
                  — Less information+ More information

                  This suite features air conditioning and microwave

                  Room facilities
                    Ala Moana Elite Collection One-Bedroom Ocean View Suite Ala Moana HotelAla Moana Elite Collection One-Bedroom Ocean View Suite Hotel informationAla Moana Elite Collection One-Bedroom Ocean View Suite Hotel informationAla Moana Elite Collection One-Bedroom Ocean View Suite Hotel information
                    One-Bedroom Ocean View Suite
                    Bed type: King Size bed
                    Size: 560 sq. feet
                    Check Prices
                    • Air conditioning
                    • Shower
                    — Less information+ More information

                    This suite has a microwave, air conditioning and sea view.

                    Room facilities
                      Ala Moana Elite Collection Waikiki ROHAla Moana Elite Collection Waikiki ROH
                      Waikiki ROH
                      Bed type: King Size bed
                      Check Prices
                      • Air conditioning
                      — Less information+ More information

                      Featuring a balcony, this room includes a flat-screen TV with cable channels, a microwave, a refrigerator, a seating area and an en suite bathroom. Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Hotel Policies). You can request your preferred bedding configuration in the Special Request Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

                      Room facilities
                        Ala Moana Elite Collection Kona ROHAla Moana Elite Collection Kona ROHAla Moana Elite Collection Kona ROHAla Moana Elite Collection Kona ROH
                        Kona ROH
                        Bed type: King Size bed
                        Check Prices
                        • Air conditioning
                        — Less information+ More information

                        Featuring a city view, this room includes a flat-screen TV with cable channels, a microwave, a refrigerator, a seating area and an en suite bathroom.

                        Room facilities
                          Ala Moana Elite Collection Waikiki Ocean ViewAla Moana Elite Collection Waikiki Ocean ViewAla Moana Elite Collection Waikiki Ocean ViewAla Moana Elite Collection Waikiki Ocean View Photo album
                          Waikiki Ocean View
                          Bed type: King Size bed
                          Check Prices
                          • Air conditioning
                          — Less information+ More information

                          Featuring an ocean view, this room includes a flat-screen TV with cable channels, a microwave, a refrigerator, a seating area and an en suite bathroom. Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Hotel Policies).

                          Room facilities
                            Ala Moana Elite Collection Junior Ocean ViewAla Moana Elite Collection Junior Ocean ViewAla Moana Elite Collection Junior Ocean View
                            Junior Ocean View
                            Bed type: King Size bed
                            Check Prices
                            • Air conditioning
                            — Less information+ More information

                            Located in the Waikiki Tower, this suite offers two furnished balconies and a seating area with sofa. A kitchenette with microwave, refrigerator, dishwasher and coffee machine is also offered. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

                            Room facilities
                              Ala Moana Elite Collection Ala Moana Run of HouseAla Moana Elite Collection Ala Moana Run of HouseAla Moana Elite Collection Ala Moana Run of HouseAla Moana Elite Collection Ala Moana Run of House
                              Ala Moana Run of House
                              Bed type: King Size bed
                              Check Prices
                              • Air conditioning
                              — Less information+ More information

                              This double room offers a flat-screen TV with cable channels, a microwave, a refrigerator, a seating area and an en suite bathroom.

                              Room facilities

                                How to reach hotel

                                hotel Ala Moana Elite Collection Hotel - Honolulu Honolulu location
                                Show big map »

                                Hotel Address:

                                410B Atkinson Dr., Honolulu, United States, 96814

                                Get directions
                                City Center
                                • Honolulu
                                  1.6 mi
                                Airports
                                • Bus stop
                                  400 ft
                                Restaurants
                                • Royal Garden Chinese Restaurant (cuisine: Chinese)
                                  200 ft
                                • Plantation Cafe
                                  200 ft
                                Beaches
                                • Ala Moana Beach Park
                                  2300 ft
                                • Duke Kahanamoku Beach
                                  3100 ft
                                Hotel information
                                • Check-In:
                                  from  3 pm
                                • Check-Out:
                                  until  12 pm
                                • Number of rooms:
                                  20

                                Ala Moana Elite Collection Location

                                Legend
                                • Current hotel
                                • Hotels nearby
                                • Other hotels
                                • Airports
                                • Underground stations
                                • Train stations
                                • Parks
                                • Tourist attractions
                                • Museums
                                • Convention centers
                                • Stadiums
                                • Food and meals
                                • General

                                Hover above the icons to see hotel photo and details.

                                Click the hotel to go to the main hotel page.

                                Route Planner
                                Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                                What's nearby

                                Tourist attractions

                                • Snorkel Hawaii - 1000 ft
                                • Atlantis Submarines - 2000 ft
                                • Paradise Cruises - 3700 ft
                                • Maui Divers' of Hawaii Ltd - 3700 ft
                                • Waikiki Beach - 3700 ft
                                • Hawaii Imax Theater - 4000 ft
                                • Magic of Polynesia - 4000 ft

                                Popular areas

                                Places of interest

                                • Magic Island - 2700 ft

                                Convention centers

                                Shopping areas

                                Amusement

                                • Ultrazone - 700 ft
                                • Waikiki Gun Club - 2300 ft
                                • Jungle Fun - 2700 ft
                                • Mah Jong House Jun Jun - 3300 ft
                                • Waikiki Theatres - 4000 ft

                                Museums

                                • Consortium For Pacific Arts - 2000 ft

                                Parks

                                • Honolulu Parks and Recreation - 2000 ft
                                • Ala Wai Community Park - 2000 ft
                                • Koko Head District Park - 2000 ft
                                • MC Cully District Park - 2700 ft
                                • Ala Moana Beach Park - 3000 ft
                                • Honolulu City Kanewai Comm PK - 3700 ft

                                Universities, Institutes

                                Theaters

                                Medical care and Hospitals

                                • Shriners Hosps For Children - 4000 ft

                                Marina

                                Local Attractions

                                • Waikiki Beach - 1.1 mi
                                  Kalakaua Blvd, Honolulu
                                • Magic Island - 1.0 mi
                                  1201 Ala Moana Blvd, Honolulu
                                • Honolulu Museum of Art - 1.1 mi
                                  900 S. Beretania Street, Honolulu
                                • Kawehewehe - 5200 ft
                                  Honolulu, Oahu, HI
                                • Japanese Cultural Center of Hawaii - 1.1 mi
                                  2454 South Beretania Street, Honolulu

                                Near the hotelNear the hotel

                                • Ala Moana Beach Park - 2300 ft
                                  1201 Ala Moana Blvd., Honolulu
                                • Fort DeRussy Beach Park - 4500 ft
                                  Honolulu, Oahu, HI 96815
                                • US Army Museum of Hawaii - 4600 ft
                                  2131 Kalia Road, Honolulu
                                • Duke Kahanamoku Beach - 3100 ft
                                  Oahu, HI
                                • Ward Entertainment Center - 4400 ft
                                  Auahi and Kamakee Streets, Honolulu
                                • Teddy Bear World Hawaii - 4700 ft
                                  2155 Kalakaua Ave, Honolulu

                                Restaurants Nearby

                                • Royal Garden Chinese Restaurant - 200 ft

                                  Address: 410 Atkinson Dr
                                  Phone: 808-942-7788

                                  69% likes this, based on 66 reviews
                                  Cuisine: Chinese

                                • YuZu - 200 ft

                                  Address: 410 Atkinson Drive

                                  62% likes this, based on 42 reviews
                                  Cuisine: Japanese

                                • Bubba Gump Shrimp Co. - 900 ft

                                  Address: Ala Moana Mall, 1450 Ala Moana Blvd Ste 3253
                                  Phone: (808) 949-4867

                                  72% likes this, based on 271 reviews
                                  Cuisine: American, Seafood, Family Fare
                                  Price Range: USD 2 - USD 32

                                • Plantation Cafe - 200 ft

                                  Address: 410 Atkinson Dr
                                  Phone: (808) 955-4811

                                • Akasaka - 400 ft

                                  Address: 1646 Kona St Ste B
                                  Phone: (808) 942-4466

                                  67% likes this, based on 25 reviews
                                  Cuisine: Sushi, Japanese
                                  Price Range: USD 1 - USD 21

                                Getting there.

                                Honolulu International Airport is about 12km away.

                                Head east toward Aolele Street, continue straight onto Paiea Street, turn right onto HI-92 E, take right toward Holomoana Street, turn left onto Holomoana Street and get on the right toward the property.

                                Hotel information
                                • Check-In:
                                  from  3 pm
                                • Check-Out:
                                  until  12 pm
                                • Number of rooms:
                                  20
                                Hotels nearby
                                Hawaiiana Hotel
                                2 stars
                                2km

                                Ala Moana Elite Collection Reviews

                                Guest reviews are submitted by our customers after their stay at Ala Moana Elite Collection

                                Average guest rating

                                7.2out of 10
                                Very good
                                Based on 86 reviews

                                Rating by category:

                                Location
                                6.7
                                Rooms
                                8.9
                                Value
                                7.0
                                Service
                                8.4

                                Individual guest reviews

                                • Single
                                  7.8

                                  Great view - 23rd floor - quiet and in the main tower.

                                  Dirty, stained carpet. Bathtub did not drain - so the water backed up in the tub. The maid did not wash out the tub daily - there was still hair and soap scum in it (due to the water being backed-up).

                                • Single
                                  7.4

                                  As a business traveler the location is key for me.

                                  The first towels were not very clean

                                • Family with children
                                  6.2

                                  We liked the proximity to a big shopping mall. We liked the closeness to Waikiki shopping and beach.

                                  The room was very small. THe hide a bed mattress was awful. We got a filthy towel as a clean towel one day. There was someones stinky hat left in the room when we arrived. We were supposed to have a safe in the room as well as an extra blanket, neither of which we had.. They did bring and extra blanket when asked.

                                • Family with children
                                  7.0

                                  Room felt stale and the bathroom smelled of urine. Bedding was old and frumpy.

                                  Difficulty in getting in touch with association manager

                                • Older travelers
                                  6.6

                                  The weather during our stay in Hawaii was overcast, raining and windy. Having direct access to the Ala Moana shopping centre was a plus with over 290 shops and a large food court we had plenty to do on days when you could not get out touring.

                                  When we booked this hotel, it was off pictures on the internet, king room with a mountain view. When we arrived at the hotel we were allocated a room on the 6th floor. This room was a twin room that had not been cleaned properly, walls had dirty marks and the room had a odour like wet carpet. The view out of room was of three concrete walls over looking a car park, nothing like the what we envisaged from the internet. After lodging a complaint with Luxury Suites International we were moved to a room on the 23rd floor which had a king bed and a view of the mountains.The hotel on arrival advised that if any problems with the room exist theyare not responsible, as the are privately owned. Lsi have there own contract cleaners. We elected to service the room our selves as we did'nt like out side people in our room.I Would not recommend a stay at this hotel under these circumstances. To lsi credit they moved use from the the 6th floor to the 23rd floor with out any hesitation.

                                • Older travelers
                                  6.6

                                  Good deal at $99/nite, and very convenient to the convention center which is what we wanted.

                                  This was a condo within the Ala Moana hotel. So some of the amenities that the hotel would have you do not have... Ie... Ironing board & iron, timely cleaning service, cable tv with Movie purchase options. We valet parked for the 5 days at 20/night. We were supposed to have a mountain view, and I could sneak a peak over a lot of buildings, but this is a downtown hotel with views of other hotels, even on our 13th floor.

                                • Single
                                  8.8

                                  The Ala Moana is one block from the Convention Center, making it convenient for a meeting.

                                  There are major highways and intersections between the hotel and the beach. There are not many good restaurants nearby. Waikidi is not far but surprisingly difficult to get to due to intervening highways, hotel complexes, and a canal.

                                • Single
                                  6.2

                                  location to Ala Moana shopping center and convention center

                                  stayed in private room - hotel staff could not respond to my requests. had to call 3rd party vendor. didn't know about service fee when booking room ($20 per night i believe). couldn't obtain upgrade. Room had no soap/shampoo when i got there, had to wait until next day. Only 2 hangers in room. Overall a "cheaper" experience than I would have liked, but suppose it was ok.

                                • Group of friends
                                  4.2

                                  the price

                                  the fact that it was a privately owned unit, which meant no service whatsoever. We did not know this when booking. The hotel staff were rude and unhelpful because of this. I will never stay here again.

                                • Group of friends
                                  4.2

                                  It was inexpensive

                                  The fact that the room had a private owner and we could not get any service from the hotel. And also because of this, the staff was rude.

                                • Single
                                  5.0

                                  The hotel itself is beautiful. The room was not well stocked.

                                  There were no amenities. There was only one towel and no wash cloths. Also, only two hangers were provided. Was told that since this was independently owned, the hotel could not provide any amenities for the room.

                                • Older travelers
                                  3.8

                                  The Ala Moana hotel was chosen because I had stayed in the hotel some years ago and it was close to the huge Ala Moana Centre.

                                  The Ala Moana hotel was broken up and some rooms sold as condominiums since I last stayed there. When booking through lsi I was unaware that we would be placed in an owners condo which was not serviced by the hotel. The experience was not one of being treated as a hotel guest but a second class citizen.

                                • Single
                                  5.4

                                  Location was convenient. But aside from that, no real "pull" factor to choose Ala Moana. I thought the price was ok... Until I found out at check- in tha I wasn't really checking into the hotel but was just staying at the condo side of the hotel (which I didn't even know it had.)

                                  - No hot water on my first night, no conditioner as part of the amenities - room was not cleaned well... even at point of check-in when I arrived, the bed was not made up well, there was dirt on the floor, sofa, bed, bathroom (paper shreds and food crumbs, hair). The place didn't seem clean. - When I booked the hotel it was not explicit in your posting that this was a condotel arrangement and not a discounted hotel room so I did not know there wouldn't be room service etc as would be typical in any hotel arrangement. I was very disappointed. - the mattress was obviously old and not typicl hotel orthopedic standard. It was lumpy and uneven. - the ad said I would have a mountain view. All I got was a view of a multi-level parking building.

                                • Family with children
                                  4.6

                                  were not the room that was describe when booked, room is small when compared to other hotel (suits). carpet dirty, shower tub dirty, toilet and sink very dirty we had to clean before we used it. Had small roaches running around in the bathroom. Had call LSI many many times but they were just giving me run around. they say they would call back but they never did. When I got hold of Nichole from LSI several days later she would move me to a diffrent room. Later give that room to another person because I wasn't there. She never call me to infom me the room was ready because earlier that moring room was still occupied. Ala Moana staff could not do anything because room is manage by LSI.LSI have ruin a trip that took a year to plan out.

                                • Older travelers
                                  7.8

                                  Free wi-fi, location to shopping areas and food.

                                  I think that online check-in and printing of boarding pass should not cost the patron anything.

                                How to reach hotel

                                hotel Ala Moana Elite Collection Hotel - Honolulu Honolulu location
                                Show big map »

                                Hotel Address:

                                410B Atkinson Dr., Honolulu, United States, 96814

                                Get directions
                                City Center
                                • Honolulu
                                  1.6 mi
                                Airports
                                • Bus stop
                                  400 ft
                                Restaurants
                                • Royal Garden Chinese Restaurant (cuisine: Chinese)
                                  200 ft
                                • Plantation Cafe
                                  200 ft
                                Beaches
                                • Ala Moana Beach Park
                                  2300 ft
                                • Duke Kahanamoku Beach
                                  3100 ft
                                Hotel information
                                • Check-In:
                                  from  3 pm
                                • Check-Out:
                                  until  12 pm
                                • Number of rooms:
                                  20